Bridal Shops in Malaysia (JB)

[Eggy7777777]

Hi All, I used SG Bridal House -- Regretted!!

I have yet to collect my album, supposed to collect next week and make final payment, but in between, we almost quarrel with Ivy twice. She is the sister of the owner Kenneth, and her husband is their top photographer, Kelvin.

What happen was -

I paid RM6088 for my base package, added 300 for photoshoot in the horse ranch. For my package, I've bargained everything right at the beginning, I'm happy with the photo quality, and I expect to get what I'm supposed to get, including All Soft Copies.

Now the problem began. When we negotiate, we agreed that we will take back high resolutions soft copies for all the photos, every single photos. Ivy was the one who served me, and she promised me that she will give high resolution, but she cannot put in the invoice, to prevent other people from getting the same "horribly discounted price", she quoted that. Though I wanted her to put down in black and white, she said - don't worry, I will remember. And she put "All 4R" and her signature next to it.

When I want to get my soft copy, she denied that she promised high resolution, and told me only 4R, and she asked me to check my invoice. I was very angry, I told her I felt cheated, but she said that she was cheated instead. Before I flare up, she said - its ok, I deduct my own pay and give you high resolution.

I was so angry that I walked off from her shop.

When I went to their shop again for layout review, she asked me if I brought my hard disk drive so that she can save up on DVD, and burning DVD takes awhile. I didn't make a fuss, but I told her - fine, I will bring my HDD the next time. But I want to confirm what I am getting
- All soft copies, including those I did not choose? She said yes, in high resolution.
- Also those in the album? And she said NO. Not even a 4R low resolution.

Both me and my husband was furious. She argued that they never ever give out album soft copies, and never ever a customer asked for it, and it was not their responsibility to inform customer that the album soft copy is not inside their "All softcopy" description.

We can't accept all these nonsense. If knowing that we will not get the soft copy, we will not even consider signing up package with them! In the end, she asked the husband to talk to us. This guy, he has very bad attitude, and of course arguing with him is not at all easy. He kept saying he would like to offer a solution, but insist that the soft copy cannot be released. In the end he offers to give us 4R low resolution album soft copy, but claimed that this is a big favor he has never done before.

I accepted, but with a strong feeling that I was short-changed. How can they do such thing to customers? I am totally disappointed.

If anyone wants to patron SG Bridal House, by all means go ahead, because the photo quality is OK, but for your own good, clarify everything up front, whatever they promised, make them write down in black and white. That is a great lesson learn for me. Hope this will help

.



Hi gal,
If u dun mind, can u share your package with me? My email is tsa0026@gmail.com.
I went down to SG Bridal House today and spoke to one of their sales coordinator but she is not so flexible.

[trudywee]

Do check out www.bridemalaysia.com for more reviews on bridal shop in malaysia

[goooooooooooooogal]

For those who take their bridal shoot in JB, what did you all do for Actual Day ah? Do they send the gowns out to SG? We dont drive so may face problems.

Please advise solutions...

Thx thx

[luxyco]

Can try checking reviews on bridal shop in JB below as well

Bridal Shop Review in Malaysia

[luxyco]

You may check out www.bridalshop.com.my as well

[roxycurl_gal]

Signed a package with Inspiration @ RM 4000. Supposed to be RM 3888 but we need a simple gown for our photo shoot in Perth and so, topped it up to RM 4000.