me, for many years....
positives: her charges for ipl are very reasonable, she is careful,detailed, quite frank and friendly, but a little impatient and no-nonsense.
negatives: she is very busy,(long waiting time, and a lot of the time she is not in the clinic) and her medicine is very expensive. for example the clinic will package Differin into very small tubs ,10g each and charges $18, when you can get one tube of 30g at $23 from Guardian.
I had bad experience with her counter staff... the queuing system is not very transparent-- they may say 4 patients ahead of you, but then 8 people would have gone in and its still not your turn!!
I've seen other patients complain and scold them too