Anna Nucci Shoes!

[citrella]

Hey ladylynn, I bought sequins from Arab Street to further blink up my heels Happy!

Hope you girls find something you like there.

[carriebaby]

just bought a pair of nude wedges from anna nucci. totally chic and loving it!

decided that i'm a convert to anna nucci after i bought a pair of 3-inch black work heels 1+ year ago that have lasted me till today. i tried americaya, c&k, mondo etc before but i think so far anna nucci still the best... think its their quality leather used. best thing is comfy and rocks my power-suit look

[flyaway]

i really want that one, if the price is nice

[carriebaby]

sorry for late reply! yep i guess u can say that price is nice? cost about $40+ only and so long-lasting!

[Anthos]

It is with deepest disappointment that that I am writing this email to express my frustration with the level of service that was accorded by your staff and its store manager Ms. Joyce at your outlet in Jurong Point.

On the 28th of August 2010, I wanted to purchase a pair of shoes (C118-26 PINK SIZE 26) for my daughter. As the required size was not available, I placed an order with full payment and was informed by your staff that the items should be ready for collection in about 2 weeks time. Our mobile numbers were left behind for your staff to contact us.

On the 20th September at 0957hrs, I received an SMS informing that the shoes were ready for collection. I visited you store again on the 25th of September to pick up the long awaited pair of shoes and was served by Ms Mandy.

While checking the item, I discovered to my horror that the shoes in my hand were not the same as what I had ordered. Upon enquiring with your staff Ms Mandy, I was informed that the items was the “same” although design had been changed a bit to include a strap and requested that I accepted the new style. She also informed me that I could just remove the strap if I didn’t like it. Even by removing the strap, the shoe will not look the same as there will be a “loop” protruding at the back of the shoe.

I was subsequently referred to a Ms Joyce who apparently introduced herself over the phone as the store manager. She also informed me that the style for the shoes has been changed to include the strap and was “better” than the previous style. I was then also informed by her that if I I could either accept it or just collect a refund for the amount that was paid.

I am terribly disappointed in the service that was accorded by Ms Joyce. I had waited for almost a month and my daughter was eagerly looking forward and constantly asking whether the “auntie from the shop had called to collect her pink shoes”.

I sincerely believe that once an order has been accepted, the item should be delivered without exception. Since the design was going to changed, it is only fair to inform the customer as soon as possible and enquire whether I was willing to accept the new style. I could have quickly checked with other branches of your stores to purchase the style that I wanted rather than wait for a month and still don’t get the item.

Although I was informed by Ms Joyce, that her staff might have forgotten to inform me about this changes, I sincerely do not believe her. From her explanation that the strap was actually better for kids, I sincerely believe that she could have thought that since the design was going to be better, it would not be necessary to inform the customer about the changes. However she had failed to realized that others may not share the same opinion as hers.

Ms Joyce had also seemed to be nonchalant over this whole incident. I had requested for a written explanation over how this incident had occurred. My email address and contact details were provided for this purpose. However till date, not only have I yet to receive an explanation over this issue but also a call from anyone updating me on the status of my order.

In my honest opinion, it would sincerely be a shame to have your wonderful products ruined by poor customer service and nonchalant attitude especially by a store manager.

[sweetthiin]

ho ho! so happy, just went to buy so many pairs of shoes from anna nucci with my mom and sis ystr for chinese new year but can't wait 4 so long, alrdy took a pair and wore it immdtely ystr, so cute and so comfy. love their shoes so much.

[sweetthiin]

heard that they hv more new designs coming in nx wk for Cny, will blackmail my mom n drag her there, hehe!

[shanne]

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