Worst Manicure Experience

[MistLean]

I would like to share my bad manicure experiences I had at Regal Nails, at 249 Tanjong Katong Road. Hopefully, this would save some other innocents of a costly, unsatisfactory encounter.

Firstly, their nail extensions do not even last for a week. Even within the first week, the stones are falling off and inconveniently have to go back to re-attach them. When I went on a second visit, they did not even last for 4 days. And then they tell you their manicurist is not around so that cannot re-do them for you.

The worst part of it is this: a third of one of my nails corroded with the glue they were using. A third of my nail bed is now exposed, without the nail.

In all, I have paid them $560. I prepaid for several sets on my first visit for future usage. But I have lost all confidence in them and am asking for a refund, they have refused. There are no conditions reflected on their invoice and they have been unable to provide the service, but yet dishonestly refuse to refund my payment.

They have misrepresented their services in their claims. I personally feel that their standard of service, products and sense of business ethics are questionable. This is no way to treat a client.

I am presently going through CASE to get back my refund from Regal Nails. I suppose I should consider going to small claims tribunal or Master International to simultaneously seek my claim.

What makes the unethical conduct so apparent is the response to my thread on another forum. They bothered with responding to my thread, as it is now made public. But when I asked for a refund and they were supposed to call me back, they did not. And when I called them, I was given some excuse that they had called another number. Yet when they call me about my confirmation of appointment, they seem to know the number to contact.

And when I emailed to ask for an amicable resolution to this ‘nightmare’, they did not even bother replying to their email. It seems that they are not bothered if a customer is dissatisfied with the service or interested in keeping their clients. It would seem like their business model is more of a ‘hit and run’. In which they try to get as much as they can get, and the after-service of customers is abandoned.

Other than their pedicure, it was as good as me losing the rest of the money that’s been paid. A company which takes pride in their integrity and professionalism would have found due cause to contact the customer to come to a resolution. But instead, they have chosen the road to avoid and cause such ugliness in being their patron.