Devil's Heaven

[powderpuff]

powerpuff: i think for the fray brushes maybe you can just cut those that are fray or maybe get a brush from a finished OPI and clean it properly for use of the brushes with fray brushes? hehe i hope all works out for you.

Ya! My manicurist *** told me to use brushes from a finished OPI.. But dun have any finished.. All are half full.. LOL! Thanks for the suggestions =)

[babynutz]

Actually if you order thru spree OPI are also at $11. So i don't think there are fake OPIs out there anyway.

There r fake OPIs from china..... jus b careful.

How to spot fake OPIs:

1) The texture of the polish cap is smooth vs the original u can feel it's slightly rough.

2) The sticker label on the bottom is single pcs vs the original has 2 layers which is peelable.

[mayhua]

i checked the back n its true *** you said about the 2 stickers. of the 4 opi i bought,only 1 has 1 stickers. the other 3 with stickers have something like barcode on the stickers. does it mean the one with 1 sticker is fake?

[babynutz]

i checked the back n its true *** you said about the 2 stickers. of the 4 opi i bought,only 1 has 1 stickers. the other 3 with stickers have something like barcode on the stickers. does it mean the one with 1 sticker is fake?

U have to feel the texture of the black handle. All i know the original one is quite rough. Jus b careful if the price is too good to b true. I think not many ppl know about this. I learn about this while i was setting up my home-based biz and sourcin for what brand of polishes i should use.

[michiemich]

There r fake OPIs from china..... jus b careful.

How to spot fake OPIs:

1) The texture of the polish cap is smooth vs the original u can feel it's slightly rough.

2) The sticker label on the bottom is single pcs vs the original has 2 layers which is peelable.

really? i really didn't know that.. but if ordering from USA website should be fine right? Since they are reputable businesses as well. Like H2T, 8ty8 & transdesign.

[devilsheaven]

It was brought to my attention by one of our customer that there is a thread about Devil's Heaven. After reading, I think it is appropriate for me to clarify issues here. I am not here to pick up a fight but i think it is fair for me to state our side of story.

I don't think I will be patronising Devil's Heaven again. The first time I asked them to reserve a colour for me, when I went down, they told me the colour was OOS. Then when I made reservations for the colour, it took them over 2 months to get back to me. When I told the person that I no longer wanted the colour (I've already gotten it from another supplier), she went "Okay. Bye." in a very rude tone and slammed down the phone on me.

SO RUDE!

We are really sorry that this has taken place. We have investigated. We clearly instructed our salon staff not to reservation as our salon is operating differently from Devil's Heaven. She did not follow instructions and did not inform Devil's heaven staff about this reservation. We totally agree that it is a very rude of my staff to slammed down the phone. We always strive to provide good customer service and communication. We have taken appropriate action. She is no longer working for us.

I'm not sure if it's just me only. I've purchased 5 bottles from devils heaven. Everything went great - the service and the polishes arrived very fast! But when the polished arrived, found that some of it have stickers with numbers on top of the polishes. And some appeared not brand new. Seems like used cos some polishes seems 85-90% left in the bottle. Some brushes are fray so not able to use them for application.

Well, since it was like $10 per bottle (excl postage), I just make do with it and try to use them.. There is one shade, IIRC, is 'Second Honeymoon'. Love that shade so much! But the brush is so fray.. Can't use.. Even my manicurist had trouble applying that for me and have to use another brush..

Hi powderpuff, sorry to hear about that. when i collected my bottles , there were stickers with numbers on top of them too. but thankfully, they were brand new...

You will notice that stickers with numbers on top of the polishes are OPI code. We have at least 500 bottles of OPI polishes at any time and it is for our easy reference instead of looking at the bottle label below. It is to ensure that we process and pack your order fast and deliver to u in shortest time.

I have traced the order with info provided. I traced to 2 orders and If i am not wrong, it is should be order #697. The story was not complete. I am totally puzzled with the claim that polishes was 85-90% left. All our polishes are brand new. We did rec'd a complaint for the fray brush for Second honeymoon, it is a manufacturing defect but we did not rec'd complain for other polishes ordered. See email correspondence below ( I hv removed all personal info to protect their identity)

Hi XXX,

I have reserve J01 for you. You could collect anytime at Yishun.

Regards
Crystal

From: XXXXX
Sent: Wednesday, January 21, 2009 11:21 PM
To: devilsheaven@thedevilsheaven.com
Subject: RE: Order Update


Hi Crystal.

In that case, please reserve : J01 You're such a Kabuki Queen
for me. I will go down to Yishun for exchange.
Please let me know when the item is ready.

Thank you!

XXXX
________________________________________

From: devilsheaven@thedevilsheaven.com
To: XXXX
Subject: RE: Order Update
Date: Wed, 21 Jan 2009 16:00:29 +0800
Hi XXX,

We are terribly sorry to hear that you have rec’d a defective polish. We will definitely replace it at no cost for you but I am sorry that
“second honeymoon” is out of stock. You could replace another color. Do let me know so that I could reserve the color foru

Regards
Crystal

From: XXX
Sent: Wednesday, January 21, 2009 1:15 PM
To: devilsheaven@thedevilsheaven.com
Subject: RE: Order Update

Hi Crystal,

I have received my order in good condition for most bottles. Thank you.

However, one bottle was defective, as the brush head was not attached, but was floating in the bottle.
This item name is "Second Honeymood". Please let me know if I could exchange it for another bottle. I could go down to yishun to do the exchange.
I am also open to exchanging to another colour, and top up any additional cost.

Please let me know what my options are.

Best regards,

XXXX
________________________________________

From: devilsheaven@thedevilsheaven.com
To: xxxxxxxx
Subject: Order Update
Date: Wed, 14 Jan 2009 23:24:37 +0800

OPI Nail Polish Shopping Paradise - Devil's Heaven
------------------------------------------------------
Order Number: 697
Detailed Invoice: http://www.thedevilsheaven.com/catal...story_info.php
Date Ordered: Tuesday 13 January, 2009

The comments for your order are

Thank you for your patience and patronage Your Order has been posted out via Singpost. You will expect your order in a few days time. Hope that you like your items ordered. Please do leave a testimonial if you are satisfied with our services. http://www.thedevilsheaven.com/catal...ials_write.php


Your order has been updated to the following status.

New status: Delivered

Please reply to this email if you have any questions.

really? i really didn't know that.. but if ordering from USA website should be fine right? Since they are reputable businesses as well. Like H2T, 8ty8 & transdesign.

This is a known secret. Devil's Heaven also import OPI from H2T, 8Ty8, transdesign and few other OPI authorised distributor (sorry i cant reveal them) in USA. Gal who do spree or buy direct from USA knows that $11 is achievable. In addition, Devils Heaven buy in big bulk, at least 500 bottles at a go. We will get a even better price for bulk purchase and shipping cost is shared over 500 bottles. Unless these authorised OPI distributors are selling fake OPI, then all sprees or buying from USA directly are buying fake OPI.

I can confirm that OPI does have 2 labels. But with our experience of handling more than 12K bottles for the past 1 year, there is also possiblility that label dropping off. We do have about 50 bottles we placed under "Do not sell" status as they do not have any labels at all. All these stock are from OPI authorised distributors. they wanted me to send back for replacement but it is too costly for me to send back for replacment.

My gals who is working for me are very disappointed with these claims and urge me to just concentrate on salon business instead of wasting time on Devil's heaven as margin is very very low. I am understand their frustration. they have been working very hard keeping up with inventories, processing orders etc. I cant agree with them. I will be letting alot of our supportive customers down if I shut down Devils Heaven becos of these claims. Devils heaven will continue to provide value for money OPI and we will be launching another brand soon. I will take this opportunity to thank all our customers for their support.

I am not here to start a bickering thread. Just think it is fair for me to share my view.


Cheers

[devilsheaven]

you should have ordered from their website. the first time i bought from them, i had to admit that crystal took quite a while to reply my messages. i had to chase her a few times... service quite okay though

I have to sincerely apologized for late reply. Seek your understanding that we do have alot of emails daily. In addition, we have been very busy setting up our salon. Now we are in the final stage of securing another brand to widen our customer shopping choice. I am trying my best to reply as fast as i could. Cheers

[michiemich]

Actually this forum is more for ladies like us who are looking for cheaper options and not for businesses to come and clear up misunderstandings in the forum. I just think that you could have done it thru email or you can call the customer personally and apologise.

And we are allowed to say what we feel from our own experiences and share them and ladies who are interested who then decide to go with your service or not.. if not this wouldn't be called a forum. Hope you understand.

[powderpuff]

Actually this forum is more for ladies like us who are looking for cheaper options and not for businesses to come and clear up misunderstandings in the forum. I just think that you could have done it thru email or you can call the customer personally and apologise.

And we are allowed to say what we feel from our own experiences and share them and ladies who are interested who then decide to go with your service or not.. if not this wouldn't be called a forum. Hope you understand.

I agree with michiemich that we share our exp in this forum, be it good or bad. And as for the order, I would like to clarify on this. I received the polishes but did not email to devils heaven on the defective items. I just forget it and use those which are usable. Hope this clears up. Thank you.

[lazytfy]

I've googled fake opi. Some say that if your opi has 3 warning signs at the back, it is fake. but i do have some that has 4 and some that has 3. all from the same place. Everything else is correct.. Handle smoothness, double labels and printing..

Should i be freaking out?