Blacklisted Furniture Shops

[HL85]

WINTER at IFC. NO-GO. Lousy service and delayed delivery like mad. Keep postponing delivery and getting my order specs ALL wrong. i posted a review on Renotalk, can search and see.

[kittyki]

where is this red apple at?

There's an outlet at IMM

[kittyki]

WINTER at IFC. NO-GO. Lousy service and delayed delivery like mad. Keep postponing delivery and getting my order specs ALL wrong. i posted a review on Renotalk, can search and see.

I went there a few times but the forum is down for the past few days? Or is it just me?

[lareine]

Recently I bought some furniture from them and I really regretted it coz the workmanship is really BAD! The painting is uneven & crack lines are obvious. I find it so ugly. but they tell me their quality is like that & they can't do anything...WTF? and is not like they are super cheap. The bloody person still tell me if you want 100% good quality buy those $8000 type of furniture Next time better do more homework b4 buying.

[cherrycola]

Castilla: www.castilla.com.sg

Their furniture is nice BUT they are extremely unreliable with delivering. They were supposed to deliver my sofa 6 weeks after ordering, called 1 day before delivery date to say it would be only 2 weeks later... and today, which is supposed to be the delivery date, I had to call to chase them only to find it will only be delivered on Friday!

I have taken and wasted so many leave days by now and I am SO hopping mad. By all means shop at Castilla if you don't mind waiting for AGES and wasting your leave days.

[bloomingmusk]

Don't ever go to those small furniture shop as well. This FENG YUAN FURNISHING at Bukit Batok Street 31, we have brought things from there before and we are repeated customers, yet they treat us like dirt. Their service, quality of furniture and delivery were good, i guess until they decide to do the delivery their own self, only hire one indian worker. We went back again to get bed, mattress and a divider. The first time the delivery, their worker has accidentally slash my bed when they carry down so hence they call up and postpone to the next day. I wasn't happy about it but since next day of delivery, i let it go. But they need to take so long and cannot tell of what time they will come to do the delivery.

When the divider came, we find the divider not suitable and not to our liking, we went down last saturday to see other patterns of the divider but there weren't much. But we just don't want the divider and we ask the lady boss there, whether we could change the divider into bed. She say ok but that the extra $20 won't be pay back to us but use that to charge as delivery fees. We say ok. And make appointment for the delivery to come on Monday. But as my mum has something on, she change the date to tuesday instead. But from that day on, they call to say they can't come, because of something and something, until my mum got mad yesterday calling up to them, asking what time they will be coming and she want her mattress to be here by yesterday, hopefully the lady boss would call back instead of us calling. The lady boss say ok they would call. Up till today, no call, no delivery, nothing at all. I mean if you don't want to change, then why promise to in the first place?

We brought 3 items from there and it's not cheap. All add about $700+ and yet, they can give this kind of services. I will never patronise again. And will probably won't go to those small shop again anymore....if not for a proper single bed that Ikea, Courts and etc doesn't have something i like, i wouldn't have go to them! Do think twice about going to this shop and it's located somewhere near Bukit Gombak.

[lurvee]

IMM has this shop called Mr Decor. They changed their name recently. I think many people boycotted their shop hence the name change. I can't remember what it was before that.

They delivered the wrong bed frame to my cousin's place and refused to change. Their CS was really bad to the max.

[mcch.clps1111]

Just to share with those who are hnting for furniture:

I agree totally with the bad service at Mr. Decor at IMM (Level 3). The attitude of their sales staff and even the manager, Kenny is atrocious. Promise that they can customize the coffee table for us in black, he even called his factory at Dongguan, China to check on this. Everything ok, everything no problem (that is on 9th Aug). After we placed 50% deposit(that's their requirement for deposit) coz my in-laws went there several times and the staffs' before sales aka sales talk skills are superb , 3 weeks later & YES! you are reading it correctly, its 3 WEEKS later (on 29th Aug), his staff called and informed that it cannot be done.. So want us to go down again to select another from their available stocks. We went down (on 30th Aug) but nothing caught our eyes, all the stocks are no different from what we had seen 3 weeks back. Apparently, they are just trying to push sales. Very very hard sell. This is the 1st promise broken.

They kept promising that there will definitely be new stocks & mentioned they will call us when new stocks arrive, probably on 10th Sept. No one called on 10th Sept. We went down on 12th Sept to check if there's any new stocks. I can't believe that we have to go back to the shop 3 times just to settle a simple coffee table. We were totally filled with disappointment on 12th Sept. Kenny, the manager mentioned since that's the case, he will deduct $600 - the price of the coffee table out from the package price (that previously includes the sofa, dining table & coffee table) to compensate us for the waiting time and if we see any coffee table we like in the shop the next time round, it will only cost $500. Frankly speaking, a simple coffee table does not cost that much. Since it looks like the coffee table issue more or less settled here. He kept pushing us to get the coffee table in white, I was already very very upset coz it just does not match our living room concept. How can you insist your customer to get something unwillingly just because you want to make a closure to the deal? I am very strongly against his words. Why should we be the victims when it is so clearly their fault? Why should we compromise? It was their promise on 9th Aug that they can customise specially the coffee table in black, which was why we agreed to the package deal (Sofa, dining table & coffee table). Else, getting in Malaysia is worth it. They are more accomodating there.

Again, Kenny promised the delivery on 17th Sept (Sat) is a No Problem. My hubby received a call this afternoon that delivery schedule on Sat is FULL. As a manager, he is ridiculously dis-organised. I am totally disgusted with him. So I called the sales person who served us previously, Anthony. He said he will check and revert. He got Kenny to call and I told Kenny in a nice way (I am not the typical demanding and unreasonable customer), yesterday he mentioned that delivery on Sat is a no problem after he had checked for us on the spot and confirmed on that (Now, I'm wondering if he did even bother to check when we were there yesterday). Sat is a better day for us coz it is a non-working day. But now he insists to change the delivery schedule on Fri evening - this means we have to make alternative plans to rush to our new house after work. It is so disruptive. Kenny's reply over the phone in an irritated manner: "If the delivery day of Sat matters so much to you, WELL, I CAN change it back to Sat afternoon FOR YOU but I CAN'T GUARANTEE that both your dining table & sofa will be delivered together (I was like, what atrocious customer service is this??? You mean the total number of items stated on the same invoice will be delivered separately? Going to the same place twice to deliver individual items? It is no doubt that the delivery schedule is full, because they are doing double jobs, perhaps who knows, triple?). This shows how dis-organised and messy this organisation is operating. Promises broken umpteen times..

This is when it daunted on me that it is time I check on their reputation. I googled the reputation of Mr Decor and am very shocked that there's not a single good comment at all. Apparently, they changed their company name from Beng Hwa to Mr Decor not because to keep up with the trend, it is because Beng Hwa is blacklisted in all the sites (Renotalk, Singapore Brides, Cozy Cot - just to name a few) which I went to. Imagine if a company has built very good reputation over the years, why would they want to have a change in the name? When I mentioned that I want a full refund over the phone to Kenny, he shouted at me and threatened me. Sounds like a hooligan, gangster kind of manager he is. Do NOT ever even step into their shop at level 3 at IMM.