Jonal Chong Hair Couture

[Abitempura]

Hi gals, I'm one of those unfortunate customers who gana conned by Jonal Chong & signed up for those package. I dont want to waste my money, so i had no choice but went to his salon at 4 Queen's Rd today to use up my Balance treatments. I must warn everybody Don't ever go to his salon, because his service is lousy and his attitude really sucks! I have had my most terrible salon experience in my entire life. I have FOUR & a HALF Hour' of hair & scalp torture. A few days ago, I went to his salon, he turned me away, told me to make an appointment on another day, saying his schedule is full that day. Fine. I went back for my appointment today. To start the insult, he glanced at my card and his first words to me was, "what? My staff charged such a cheap rate for coloring your long hair? I should scold her if she's still around." (I thought, mind you, u r the boss that charges $148 per hair cut & coloring & u dare to say its cheap!" After that, he must have dismissed me off as one of those cheap skate customers. He said he's busy with another client and then later he wanted to eat his lunch, so he made me waited for an hour. Then he got an inexperienced young chap to color my hair. They were short of staff.. Instead of the usual 45min of waiting for the color, I ended up waiting for 1.5 hour before that chap washes away the coloring cream from my hair.. There were only Jonal & 1 staff attending to 3 customers. Then jonal kept asking his staff to help him with other customers while I'm kept waiting. Jonal made the situation worse, when 1 more customer walk in without any appointment,he still accepted her request for a $20haircut and made my hairstylist attend to her instead. I had to wait for another 15 more minutes. By then, my scalp was very irritated by the color cream. As if things were not bad enough, that chap tried scrubbing my scalp with his finger nails. I screamed in pain. The water was cold cos he didn't even check temperature. When I complained to Jonal that he shouldn't Take 4.5 hours for my hair cut and color, he wasnt apologetic and didn't even say a single "sorry". He said," my dear, coloring hair needs to take time, so you need to wait." then I said other salons take only 2-3hours maximum for a simple hair cut and coloring, & 4.5 hours is too long. I said he shouldn't accept anymore walk in when his staff is already occupied with 2 customers, he quickly said," No, who accepted the walk in? She walked in herself." Then he claimed that because his website was down, his appointments today all clashed." I said,"you should turn her away, since you know all your customer inside waited very long time already. Besides that, if your website is down, you could have just used a notebook to jot down your schedule" he had the audacity to shout back," You don't tell me how to run my business!" That tilted me off and I had enough. I didn't even bother to wait for the chap to blow dry my hair and I walked out, telling myself that I will never go back there again.

[shopinfrenzy]

This is disgusting. Telling blatant lies shamelessly. His reputation is so bad now!

[AmigoEva]

i can't believe after he admitted to his lies, he still has so many customers!!!

[jonalchong]

Hi gals, I'm one of those unfortunate customers who gana conned by Jonal Chong & signed up for those package. I dont want to waste my money, so i had no choice but went to his salon at 4 Queen's Rd today to use up my Balance treatments. I must warn everybody Don't ever go to his salon, because his service is lousy and his attitude really sucks! I have had my most terrible salon experience in my entire life. I have FOUR & a HALF Hour' of hair & scalp torture. A few days ago, I went to his salon, he turned me away, told me to make an appointment on another day, saying his schedule is full that day. Fine. I went back for my appointment today. To start the insult, he glanced at my card and his first words to me was, "what? My staff charged such a cheap rate for coloring your long hair? I should scold her if she's still around." (I thought, mind you, u r the boss that charges $148 per hair cut & coloring & u dare to say its cheap!" After that, he must have dismissed me off as one of those cheap skate customers. He said he's busy with another client and then later he wanted to eat his lunch, so he made me waited for an hour. Then he got an inexperienced young chap to color my hair. They were short of staff.. Instead of the usual 45min of waiting for the color, I ended up waiting for 1.5 hour before that chap washes away the coloring cream from my hair.. There were only Jonal & 1 staff attending to 3 customers. Then jonal kept asking his staff to help him with other customers while I'm kept waiting. Jonal made the situation worse, when 1 more customer walk in without any appointment,he still accepted her request for a $20haircut and made my hairstylist attend to her instead. I had to wait for another 15 more minutes. By then, my scalp was very irritated by the color cream. As if things were not bad enough, that chap tried scrubbing my scalp with his finger nails. I screamed in pain. The water was cold cos he didn't even check temperature. When I complained to Jonal that he shouldn't Take 4.5 hours for my hair cut and color, he wasnt apologetic and didn't even say a single "sorry". He said," my dear, coloring hair needs to take time, so you need to wait." then I said other salons take only 2-3hours maximum for a simple hair cut and coloring, & 4.5 hours is too long. I said he shouldn't accept anymore walk in when his staff is already occupied with 2 customers, he quickly said," No, who accepted the walk in? She walked in herself." Then he claimed that because his website was down, his appointments today all clashed." I said,"you should turn her away, since you know all your customer inside waited very long time already. Besides that, if your website is down, you could have just used a notebook to jot down your schedule" he had the audacity to shout back," You don't tell me how to run my business!" That tilted me off and I had enough. I didn't even bother to wait for the chap to blow dry my hair and I walked out, telling myself that I will never go back there again.

fristly to say hallao to you
i am jonal chong
i want to say you came in to salon one day and we are alrady full and u dont make any apm.we are very busy salon even now still have lot old client who are supporting me.

yes you come back to do your hair with appointment.
yes by the way my cut is $368 not $148.
$148 is the promotion list.
the col with your hair so long should be $368 and now you my member is you should be $148 not $100 with 10 time you pay and get three free on top of that .my staff should be firer.100 you pay with col and cut and tm.
where u can get .
if you want top service you pay and i will be sure the top service with my top clent will get from me will be the same.
also understand we are very busy we work very hard for every one of you and we are not your dog.
do respect.
jonal chong
i end up close my shop because of this.
l

[jonalchong]

Sad to say I'm in the same situation as you.
I made an appointment under my previous stylsit and they didn't tell me he quit until I reached the salon. I immediately gave them a black face and they said will get someone senior to attend to me.
After waiting for half an hour, someone finally attended to me. I was very pissed off but then but I still go ahead because I don't want to waste my package! He briefly helped me choose a colour and as a shampoo boy to do the colour for me.
I thought this is a high class salon, and I paid for a shampoo boy to do my colour???!! He was so slow and inexperienced that he took 2 hours to do my colour!! I kept telling them I had an appointment and I can't be late but nobody bothers! I could see they are very short of staffs as 1 stylist is attending to a few customers at 1 time. In the end I did the colour and have to come back another day for the cut. Bloody waste my time! I left the salon after 2.5hrs and only colour was done.

I wanted to make a fuss and demand for refund but as expected, I doubt they will give in. I read form another forum that the boss is having financial difficulties. I hope it wouldn't be another case of salon shut down!

Seriously, if refund is impossible I rather quickly utilise the package. Ask your friends and family members to help you finish the credits. I feel this salon can't sustain for too long..

dear
is me jonal chong
in life may be you have to know how to be nice . we are not your dog you must always remember.
we do ours best . you must also know you and us the same not perfect.
jonal chong

[jonalchong]

I wish I had read all these reviews before I went into the salon today after seeing the "promotional" prices in the Straits Times. Have never been so unhappy with a salon and so immediately came online to share my experience because I'm so annoyed!

- On the surface it looks flash, but once you look closely, it's filthy. Hair all over the floor, stains on the chairs etc. It was also empty (which should have warned me), with staff slumped in the seats languidly blow-drying their own hair and eyeing me rudely

- The staff (Malaysians mostly) couldn't speak English and were unpleasant, abrupt, and didn't seem very professional or experienced

- When I asked for hair color advice, they just snapped at me to choose it myself. The whole process was ridiculously rushed and I wasn't relaxed at all

- Hair color was slapped on in 5 minutes, no steamer or wrap was used, they washed it out after <20mins as they wanted to go home (this was 7.30pm)

- The staff were inappropriate. Asked me many personal questions, one even suddenly reached out and touched a tattoo on my hand without first asking me. When I was trying to relax and read my magazine while waiting for my hair color to set, the hairdresser came up and kept asking me to "counsel" him because he'd found out that I'm a psychologist. I would politely give him a short answer then pointedly return to my magazine, but he'll continue sitting uncomfortably close to me looking at me. It was most unnerving.

- I'd asked for a color lighter than the brown I already had, but yet walked out with a DARKER brown

- My haircut was rubbish. He didn't do anything - just a few snips and he was done (4 mins tops). The sides are not even and it's just a bad job all round

- I was charged for "medium length" hair when my hair is boy-short!!! ($52)

- My hairdresser (20+, bad 90s Ah Beng haircut) told me he was the "head stylist" and I was skeptical so at the end went to check the section with the name cards - EVERYONE is a "senior stylist"!!!

I'm astounded that this salon is still running. You will be better off at any other neighbourhood salon, really.

my dear you sure is 4 mins cut we don't do 4 mins cut and you be nice and we are all the same .
you mean you are so much better so you call my staff ah beng.
hallo.hallo what beng that show how you are the way you are. be nice and make the world happy.
be nice.
jonal chong

[deragoku]

Low interest rates just so that you have a strategy. I go there for hair dye to promote. My book sample color is not part of the promotion, and did not tell me. Somehow, I doubt it, and ask them, truly enough, I have to pay more than 50 U.S. dollars HP 97, if I want to use the L'Oreal brand.

[kikimi]

fristly to say hallao to you
i am jonal chong
i want to say you came in to salon one day and we are alrady full and u dont make any apm.we are very busy salon even now still have lot old client who are supporting me.

yes you come back to do your hair with appointment.
yes by the way my cut is $368 not $148.
$148 is the promotion list.
the col with your hair so long should be $368 and now you my member is you should be $148 not $100 with 10 time you pay and get three free on top of that .my staff should be firer.100 you pay with col and cut and tm.
where u can get .
if you want top service you pay and i will be sure the top service with my top clent will get from me will be the same.
also understand we are very busy we work very hard for every one of you and we are not your dog.
do respect.
jonal chong
i end up close my shop because of this.
l

Hello there,

i've never been to Jonal Chong Hair Couture but I must say that you're very rude.
I don't care who the hell you are, when customers pay for any service in a salon, you're obliged to commit as long as you're accepting our money.
If you are not happy, you can jolly well turn us away.
From what i've read, your staff are not very professional at all. Therefore charging $148 for a simple hair cut and dye is already considered daylight robbery. Theres so many salons out there, don't ever think that we MUST go to yours.
If you and your staff are too busy to commit to providing good service, then you've POOR MANANAGEMENT SKILLS.
Phew. You mean your salon would be closed for good? We must really thank god.
By the way your english suck.

From: A podder who gives no sh!t about Jonal Chong

[ChristineGerona]

Hello there,

i've never been to Jonal Chong Hair Couture but I must say that you're very rude.
I don't care who the hell you are, when customers pay for any service in a salon, you're obliged to commit as long as you're accepting our money.
If you are not happy, you can jolly well turn us away.
From what i've read, your staff are not very professional at all. Therefore charging $148 for a simple hair cut and dye is already considered daylight robbery. Theres so many salons out there, don't ever think that we MUST go to yours.
If you and your staff are too busy to commit to providing good service, then you've POOR MANANAGEMENT SKILLS.
Phew. You mean your salon would be closed for good? We must really thank god.
By the way your english suck.

From: A podder who gives no sh!t about Jonal Chong

I totally agree with you here..although I'm one of his victims. I got several sms last year informing me of his new salon and that they apologise for what had happened (closure of Orchard Central salon & in effect conning us all)... By then, it just was not time for a salon trip, hence did not go. When I'd finally decided to go for hair colour, cut, treatment..the whole shebang!, I tried calling the number and to my surprise, the number was "not available" (or non-existent at all). This guy got balls to sms to his clients like he's sincerely repentant and ready to "pay back" the clients he conned..and I guess, I got conned again for even believing I can get back the balance in my package from his "new salon"..well whereever you are JC, you will get what you soooo deserve..soon enough I hope!! F U!!!! How'd you even become Nicole Kidman's stylist when she won't even understand what the F! you're saying! Your English sucks!!! and so does your personality!