'NOT' recommended restaurants

[kind devil]

we have threads for recommended restaurants, places with nice ambience and the best food.

shall we have a thread for restaurants with lousy service, unhygenic food preparations or unwanted encounters that ought to be boycott?

let's start with my bad experience with Ayam Penyet Ria, JP.

firstly, the soup was only about 2/3 filled to the takeaway box.



then i found a huge trash in my soup!






i can't locate my post about lousy service at white dog cafe, vivocity. shall update soon!

[sakura28]

Omg.. Did you go and complain to them? What did they say?
Btw, what soup is that?

[Meemie]

basil leaf at MBFC has the oiliest and smallest portion of spaghetti at a very high price!!!

[mummy86]

***. that is soo bad.

did you go back and complain about the food?

[noveevon]

GRAY BAR & KITCHEN @ Tanjong Katong

Bought 2 groupon vouchers. About 9am yesterday morning, i sms the number provided on the voucher to make a reservation. When i reached Gray Bar at 645pm, the place was empty. I asked the waiter Eddie if i could take the seats outside, he said i could take those 2 tables which are not reserved.

I commented that i did make a reservation, he asked for my name, i say i did not give my name in the sms. He was like quite surprise and he said he didn't receive my sms. I showed him the number on the voucher + the message in my outbox.

Then he told me that the number belonged to their manager who is no longer working there. Which means, no reservation is made. But, it wasn't our fault that an invalid number was provided right ?

He explained that they can only take in a number of vouchers a day and it was full yesterday. So they are not able to let us use the voucher. I told him this seriously wasn't our fault.

So he proceed to check with his manager and return with the same answer. He kept apologising and gave a very easy solution, which is to seek refund from Groupon. Through out the whole process, the manager did not step out to handle this situation. Perhaps 'CHEAPSKATE buyers are out there ! Do not attend to them' was on his/her mind.

I feel that his/her position as a MANAGER in this place is redundant. Cos, customers' problem not solved + there is no customer service here at all. They admitted it was their fault, and what was done to remedy that ? Nothing. Just asked us to get a refund.

If that was the company's policy (restricting certain vouchers a day), this message could simply be pass on to all the staffs and if situation like this arise, just tell the customers that this is the company's policy, whatever it is, nothing can be done and all they could do is turn the customers away. Therefore, no need for 'manager' to exist as policy are policy, as rigid as it is, nothing can be done.

Manager are there to solve problem. Not tell the staff, nothing can be done as this is the policy.

What was their intention/goal for selling vouchers ? Is it to create awareness ? To bring in new customers ?

The place was empty as i mention. What they could actually do is, tell us there is indeed a restriction but since we are already there, they will just accept it as it was their fault to provide an invalid number.

There are always chances that we relay incidents that happen in our life to our friends. For this instance, ya, i will tell me friends my negative experience with Gray Bar.

I may be writing a positive review, commenting that instead of chasing us away, they bend the rules and accept the use of vouchers if this was settled in a better approach.

By the way, i went some where else for dinner and when i walked past Gray Bar at 745pm, only 2 tables were occupied. Where are all the voucher users during prime time ? All coming at late hours on a Sunday ?

[noveevon]

GRAY BAR & KITCHEN @ Tanjong Katong

Bought 2 groupon vouchers. About 9am yesterday morning, i sms the number provided on the voucher to make a reservation. When i reached Gray Bar at 645pm, the place was empty. I asked the waiter Eddie if i could take the seats outside, he said i could take those 2 tables which are not reserved.

I commented that i did make a reservation, he asked for my name, i say i did not give my name in the sms. He was like quite surprise and he said he didn't receive my sms. I showed him the number on the voucher + the message in my outbox.

Then he told me that the number belonged to their manager who is no longer working there. Which means, no reservation is made. But, it wasn't our fault that an invalid number was provided right ?

He explained that they can only take in a number of vouchers a day and it was full yesterday. So they are not able to let us use the voucher. I told him this seriously wasn't our fault.

So he proceed to check with his manager and return with the same answer. He kept apologising and gave a very easy solution, which is to seek refund from Groupon. Through out the whole process, the manager did not step out to handle this situation. Perhaps 'CHEAPSKATE buyers are out there ! Do not attend to them' was on his/her mind.

I feel that his/her position as a MANAGER in this place is redundant. Cos, customers' problem not solved + there is no customer service here at all. They admitted it was their fault, and what was done to remedy that ? Nothing. Just asked us to get a refund.

If that was the company's policy (restricting certain vouchers a day), this message could simply be pass on to all the staffs and if situation like this arise, just tell the customers that this is the company's policy, whatever it is, nothing can be done and all they could do is turn the customers away. Therefore, no need for 'manager' to exist as policy are policy, as rigid as it is, nothing can be done.

Manager are there to solve problem. Not tell the staff, nothing can be done as this is the policy.

What was their intention/goal for selling vouchers ? Is it to create awareness ? To bring in new customers ?

The place was empty as i mention. What they could actually do is, tell us there is indeed a restriction but since we are already there, they will just accept it as it was their fault to provide an invalid number.

There are always chances that we relay incidents that happen in our life to our friends. For this instance, ya, i will tell me friends my negative experience with Gray Bar.

I may be writing a positive review, commenting that instead of chasing us away, they bend the rules and accept the use of vouchers if this was settled in a better approach.

By the way, i went some where else for dinner and when i walked past Gray Bar at 745pm, only 2 tables were occupied. Where are all the voucher users during prime time ? All coming at late hours on a Sunday ?