I first made contact with the organizer of an online spree for imported lip balms on Thu, 25 September 2008. She has two websites, namely,
http://saccharine-lips.livejournal.com and
http://vintageheroine.livejournal.com, her bank account number is
DBS SAVINGS 027-5-056413 and her msn account is:
liteluv@hotmail.com . From the facebook account that matches the latter email address, her name is supposedly
Joei Chen. No other information is known about her, except that she is still organizing ongoing sprees as can seen from her new blog:
http://vintageheroine.livejournal.com and her advertisements on livejournal communities such as
http://community.livejournal.com/sg_onlineshops .
On Sat, 27 September 2008, I made an order via email for 8 of her items which amounted to a total of $64.80 inclusive of free normal postage, as stipulated from my email correspondences with her. The account number given was initially the wrong one, which suggested carelessness on the organizer�s part. The correct account number was then asked for and the payment of $64.80 was made to her account: DBS SAVINGS 027-5-056413 on Mon, 29 September 2008.
After this last email to inform the organizer of my payment, she neither verified my payment nor sent an update on the status of the spree until she allegedly mailed my items, which was irresponsible of her. In this new email, she said that one of my 8 items (with a value of $7.90) is out of stock and that she will refund the money to me. She also said that she has sent my parcel via registered mail on her own accord, which cost $4.60 and therefore will deduct that amount from the $7.90 she owes me. Overall, she admits that she has to transfer the remaining $3.30 to me tomorrow. However, she neither transferred the $3.30 to me nor updated me on whether or not she was going to transfer the money to me. In fact, there is also an error in her judgment. Normal postage is supposedly free in the first place, as stipulated on her website, and registered mail only costs a flat fee of $2.24. Therefore, the amount she should have refunded me is $7.90-$2.24 = $5.66, but this was not refunded at all.
On Mon, 3 November 2008, I sent an email to ask her for an update of my parcel, because I had not received the item yet, even though local posts usually only take 2-3 working days to arrive. On Sun, 9 November 2008, she finally replied to ask if I had received my parcel and did not mention anything about the unmade refund. Naturally, I asked her to track my parcel down, since it can be done because it is registered.
However, she was adamant about the fact that I should have received my parcel and that perhaps I was not at home when it came and therefore there should be a slip from the post office, telling me to collect it. I explained that it is not possible, because there is always someone at home and that I have never received such a slip. This went on for a few days of correspondence via email, until she allegedly admitted to losing the registered mail slip on Mon, 10 November 2008, and therefore cannot track my mail. I felt this was not only irresponsible of her to lose the registered mail slip, but also of the way she was handling the situation because she was not helpful in trying to resolve the situation. In fact, she even felt angry that I was trying to push the blame of the lost parcel to her, when she has lost the registered mail slip, which was the only way to track a parcel and also the only way to prove that she has mailed out my parcel.
On Thu, 13 November 2008, 12:33AM, she apologized for losing the registered mail slip, her reason being that she did not know that it was an important document for retrieving lost mails. She also said that she felt it would be unfair if she had to fork out $70 for the loss of my parcel, and asked how I would like to be compensated. I replied, saying that while I understand her predicament, I would like the stocks to be replaced and that I was fine with waiting. On Thu, 13 November 2008, 11:40AM, she proposed that she will replace the stocks that were lost after she opens another spree and will arrange a meet up to pass them to me. Even though she has since opened another three sprees after this first one, she has neither contacted me about replacing my stocks nor refunded me the original extra amount from out of stock item of $5.66.
Since then, she has not updated me nor has she replied when I tried contacting her via her two email addresses several times to ask about this replacement. Her current email address (vintageheroine@gmail.com ) and website (
http://vintageheroine.livejournal.com ) are still working because she is still organizing ongoing sprees and uses this email address specifically to contact her customers.
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